Frequently asked Questions

Index

What are your opening times?

What are the entry prices?

Are you operating a booking system?

Are you restricting who can access the centre?

Can I still use all of the facilities at Transition Extreme?

Will you be running any of your groups, classes or clubs?

How do I get access to the centre? Can I just walk in?

What do I do when I arrive at the centre?

Will I need to wear a mask/face covering?

Will I need to bring my own hand sanitiser?

Will you be collecting Test and Protect information?

What social distancing have you implemented?

How have you changed the cleaning procedure at Transition Extreme?

Will your changing facilities be open?

I am bringing my partner/child/friend but am not taking part. Can I wait for them?

Will there still be lockers and storage for my belongings?

I have a prepaid pass, can I still use it?

Can I book my next session while at the centre?

Will I be able to get something to eat or drink?

The climbing wall

Will there be limitations on where I can climb?

Will there be markings on the floor for social distancing in the climbing wall?

Should I still carry out a buddy check?

Should I try to climb the same grades as before?

Will the climbing holds be cleaned more frequently?

Should I use liquid chalk as it contains alcohol and will kill coronavirus?

The skate park

Will there be limitations on where I can go in the skate park?

Will there be markings on the floor for social distancing in the skate park?

What are your opening times?

  • Wednesday 12:00 till 22:00
  • Thursday 12:00 till 22:00
  • Friday 12:00 till 22:00
  • Saturday 10:00 to 18:00
  • Sunday 10:00 to 18:00
  • We will be reviewing these on a daily basis.

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What are the entry prices?

Skatepark – £7.50 per hour

Bouldering – £7.50 per hour

Roped climbing – £10.00 per 2 hours

If the session following yours is not at capacity you may be allowed to continue your session for no extra charge. If capacity is reached all participants due to finish their session will be asked to leave.

Climbing wall users who are belaying only, do not have to pay for entry but please be aware that if we reach capacity due to the number of climbers in the wall, belayers who have not paid for their slot may be asked to leave the climbing hall.

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Are you operating a booking system?

We will be operating a booking system which can be found here:

https://bookwhen.com/transitionextreme

Sessions are booked in 1 hour slots for bouldering and skatepark or 2 hour slots for the climbing wall. You can book multiple slots at the same time.

If the session following yours is not at capacity you may be allowed to continue your session for no extra charge. If capacity is reached all participants due to finish their session will be asked to leave.

Climbing wall users who are belaying only, do not have to pay for entry but please be aware that if we reach capacity due to the number of climbers in the wall, belayers who have not paid for their slot may be asked to leave the climbing hall.

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Are you restricting who can access the centre?

  • We will only allow existing customers who are “signed off” and competent to take part in their sport on their own.
  • We will not be allowing anybody who requires supervision at this stage.
  • We will not be allowing private coaches/instructors to bring in groups.
  • We will be reviewing this position on a daily basis

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Can I still use all of the facilities at Transition Extreme?

You will be able to access the following facilities:

  • The reception area
  • The climbing and bouldering wall
  • The training area but only 1 customer at a time.
  • The skate park
  • The café area
  • Viewing balconies (both climbing and skate park)
  • All toilets and changing rooms.

Social distancing and hygiene protocols must be followed in all areas at all times.

Areas that will not be available:

  • The water fountain.
  • The recreation area
  • Ropes course
  • The traverse wall.
  • Showers
  • We will be reviewing all of these closed areas on a daily basis.

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Will you be running any of your groups, classes or clubs?

  • We will not be running any classes or providing any instruction until we are satisfied we can do this safely within all government guidelines.
  • We will be reviewing this position on a daily basis

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How do I get access to the centre? Can I just walk in?

We are introducing an online booking system. The best way to gain entry is to pre-book your place. All payments will be taken online.

Entry numbers will be reduced and will be:

  • Climbing wall (roped climbing) – 25 per session (2 hours)
  • Bouldering – 9 per session (1 hour)
  • Please note that due to capacity numbers climbers/boulderers will not be able to swap disciplines.
  • Skate park – 20 per session (1 hour)

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What do I do when I arrive at the centre?

  • When you come in through the front door, you will come to a hand sanitisation station. PLEASE CLEAN YOUR HANDS.
  • You must queue to register at reception, please follow the social distancing information on the floor and walls.
  • If reception is busy you may have to queue outside, please dress appropriately for Scottish weather.
  • Please watch the full presentation on the TV screen which will let you know all about the steps and procedures you need to follow in the centre.
  • You MUST REGISTER your arrival at reception (you will need your booking number from the online system) and if you haven’t already done so online, give your information for the Test and Protect system.
  • If you arrive too early for your session you will may be directed to wait in the reception area or the café, otherwise you will be directed straight through to the sport area.

Please follow all guidance regarding hygiene and distancing when moving through the centre.

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Will I need to wear a mask/face covering?

  • YOU WILL NEED to wear a mask/face covering when you arrive at the centre and are in the reception area, corridors, balconies and toilets.
  • If you are using the café area as a waiting area and are not eating or drinking, you should wear a mask/face covering.
  • You DO NOT need to wear a mask/face covering while participating in your sport, but you may choose to do so.
  • Please keep your mask/face covering with you (or stored in your bag) at all times. Do not leave it lying around.

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Will I need to bring my own hand sanitiser?

  • You can bring your own sanitiser, but we will have sanitisers placed throughout the centre, in reception and the sport facilities.
  • If you do bring your own, please label your bottle with your name and keep it with you at all times. Do not leave it lying around.

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Will you be collecting Test and Protect information?

  • We will be collecting your details for Test and Protect purposes through our online booking system.
  • We will record your name and telephone number.

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What social distancing have you implemented?

  • We introduced an online booking system to control customer numbers.
  • We have reduced the capacity in each sport area.
  • We have installed a screen at reception to separate staff from customers.
  • All customers will be expected to maintain social distancing while in the centre and also while participating in their respective sport. Posters will be present throughout the centre and staff will remind customers of their obligations.
  • We will ask customers to restrict the number of people who are using toilet and changing facilities at the same time.
  • Customers should try and come prepared for their session and avoid using these areas.

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How have you changed the cleaning procedure at Transition Extreme?

Transition Extreme is doing all that we can to keep our customers and staff safe and to limit the spread of Covid-19.

  • We have adapted as many doors as possible to be left open thus avoiding the need for touching handles. We have added automatic fire door closers to internal fire doors.
  • All door handles will be cleaned frequently by our staff.
  • Toilets will be cleaned as normal, but taps and door handles will be cleaned frequently.
  • Hand sanitising stations will be provided at the entrance and throughout the building.
  • Showers will not be in use.
  • The water fountain will not be in use.

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Will your changing facilities be open?

Our changing facilities will be open, but only one customer can access at a time.

We would ask you to come ready to participate in your sport.

Showers will not be available.

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I am bringing my partner/child/friend but am not taking part. Can I wait for them?

  • Yes, you can wait in the café area or one of the balconies. To reduce numbers in the centre, we would ask that only one person waits while someone else participates in our sports.
  • If you are using the café as a waiting area, you may be asked to give up your seat for customers who are dining.

Social distancing and hygiene protocols must be followed in all areas at all times.

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Will there still be lockers and storage for my belongings?

  • We will respace the lockers and storage boxes but would ask that you bring the minimum of belongings with you to remove clutter. Remember to check for your belongings at the end of the session and take everything home with you.

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I have a prepaid pass, can I still use it?

  • We have put prepaid passes on hold for the time being and will be announcing new membership deals as soon as practicle..

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Can I book my next session while at the centre?

All bookings should be made online here:

https://bookwhen.com/transitionextreme

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Will I be able to get something to eat or drink?

  • Our café will be open. Please see our social media and in house information for opening times.
  • Please follow all social distancing advice in the café.
  • The water fountain will not be working and you should not fill bottles from sinks.  
  • Our vending machines will be operational with snacks and hot or cold drinks.
  • Use the sanitising wipes provided before touching the screen.
  • Take your rubbish away with you or place in bins provided.

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The climbing wall

Will there be limitations on where I can climb?

  • By introducing the online booking system, we will reduce the number of climbers in the wall at any one time.
  • Most of the climbing lines will still be open.
  • Areas closed will be:
    • Lines 37 – 40. These are the slab lines on the back of the tower, nearest the bouldering mat. This will free up more floor area for those wishing to boulder.
    • Line 52. The side of the tower near the bouldering roof section. This will alleviate potential blockages while approaching the bouldering
    • Line 41. The overhanging line on the tower nearest the fire door. This will alleviate potential blockages while approaching the bouldering
  • Climbers should never climb on adjacent lines, but always leave one clear line between them and the next climber.
  • Autobelays are sited in pairs, therefore when one autobelay is in use the one next to it must not be used.
  • Climbing pairs MUST always consider the belayers position in relation to others who are already climbing. Belayers often move around to get in the best position, provide slack to a leader etc. and this must always be considered.

Please do not try and see how close you can get without breaking rules but take the approach to move to a different line and ensure ample distancing.

  • Boulderers should be careful when climbing on adjacent panels that the problems do not come close together.

Please do not try and see how close you can get without breaking rules but take the approach to wait until other boulderers are off the wall to ensure ample distancing.

  • Only one person should enter the training area at a time. Sanitising wipes will be provided in this area to clean equipment prior to use. You should also sanitise your hands when finished

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Will there be markings on the floor for social distancing in the climbing wall?

  • We will not be putting markings on the floor, except where we have identified a potential bottleneck or other problem.
  • There will be posters to remind you of your obligation to maintain social distances.

Please do not try and see how close a distance you can get away with but take a proactive approach to always maintaining a safe distance.

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Should I still carry out a buddy check?

  • Safety while climbing is still of the utmost importance.
  • If the climber and belayer are from the same family or social bubble, you should carry out buddy checks as normal.
  • If the climber and belayer have to maintain social distances you can still carry out a visual buddy check. If you have any questions on this, ask a member of staff for guidance.
  • Before you start climbing again for the first time, think through carefully all the safety practices that you will need during your session. It may have been 5 months or more since you last climbed – do you remember everything? Take time to discuss everything with your climbing partner or ask a member of staff.

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Should I try to climb the same grades as before?

  • For many climbers it will take a little while to get back to the grade they were climbing 5 months ago, unless you have been training hard on you home wall in your garage!
  • You should start at a lower grade and build yourself back up to your previous level.
  • Getting straight back into higher grades could cause injuries due to your body not being ready or even accidents.
  • Please stay safe and look after yourself and others.

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Will the climbing holds be cleaned more frequently?

  • No, it is not practical to clean the holds more frequently. We will be adopting a policy to help you clean your hands frequently throughout your climbing session.
  • Hand sanitisers will be available throughout the climbing wall.

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Should I use liquid chalk as it contains alcohol and will kill coronavirus?

  • We will not be enforcing the use of liquid chalk.
  • You should not replace thoroughly washing or sanitising your hands with liquid chalk. If the liquid chalk has an alcohol content above 60% you may prefer to use this although scientific advice does not recommend it as an effective replacement for washing your hands. We do recommend you use liquid chalk instead of loose chalk or chalk balls for various other reasons, including reducing the amount of chalk particles in the air.
  • Please label your bottle with your name and keep it with you at all times. Do not leave it lying around.

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The skate park

Will there be limitations on where I can go in the skate park?

  • By introducing the online booking system, we will reduce the number of customers in the skate park at any one time.
  • All areas of the skatepark will be open.

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Will there be markings on the floor for social distancing in the skate park?

  • We will not be putting markings on the floor.
  • Customers must be aware of other users and time their runs to avoid each other.
  • Customers must maintain social distances when stopped.
  • There will be posters to remind you of your obligation to maintain social distances.

Please do not try and see how close you can get without breaking rules but take the approach to move to a different area and ensure ample distancing.

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